Privacy policy for the use of our chat

Description and scope of data processing

In our live chat you have the opportunity to get in direct contact with employees and to clarify your questions on business-related topics in the form of a live chat.

Cookies are used to operate the chat function. Cookies enable the recognition of the visitor’s Internet browser in order to distinguish between the individual users of the chat function of our website.

To answer live requests, the following data is collected and stored for the course of the chat.

Your reported chat content

  • Your e-mail address
  • Your first and last name
  • Date and time of the chat
  • IP address of the user

Legal basis for data processing

The legal basis for the processing of the data transmitted in the course of the live chat is Art. 6 para. 1 lit. f DSGVO. Our legitimate interest lies in fast and effective customer service.

Purpose of data processing

The purpose is to provide a way to communicate with us in real time through the website.

Duration of storage

The data will be deleted immediately as soon as we or you have finished the chat conversation, but no later than 2 hours after the last message in the chat history. Possibility of contradiction and elimination.

Possibility of objection and elimination

You can stop the live chat at any time.

You can revoke the setting of cookies via your browser settings. However, deactivating all cookies may mean that the chat function can no longer be executed on our website